Q FM Africa's Modern Radio
The Zambia Information and Communications Technology Authority (ZICTA) has directed mobile phone service providers to suspend all promotions being offered to consumers on the respective networks with immediate effect.
In a statement made available to QFM News, ZICTA says this is due to the poor quality of service being offered by the mobile service providers.
It says no promotions will be approved until such a time that the regulator is satisfied with the quality of service being provided by these companies.
ZICTA has since appealed to customers who will be affected by the suspension of these promotions to bear with the regulator as this is being done for their own benefit and to protect their rights as consumers of these services.
It says this has been necessitated by the perpetual deteriorating levels of quality of service being offered by mobile phone operators.
It points out that this can be confirmed by the technical reports conducted for quarters one to three of this year which measured among others, five sets of parameters, namely Call Set Up Time, Call Drop Rate, Call Set Up Success Rate, SMS Sending Time and successful SMS ratio.
ZICTA says it has noted that there is a close relationship between the poor quality of service and the ongoing network congestion amongst the three mobile network operators, adding that this is in turn closely linked to the bonus minutes that are being offered under various market promotions.
Pls b specific and give examples of the promotions being targeted and enlighten the public so that its clear
Example is airtel we can not access blackberry internet nicely cos ov free facebook
Its almost a week or two when the BlackBerry system has been down, but the Airtel was deducting my talk time everyday when I called the customer care they told me that they will give me free days according to the days they where deducting me but today the BlackBerry is working I just and I had just have to renew the service When I try to call customer care my number can’t reach. I used my friend phone and ask them why they told me maybe you called our line 111 many times so we suspend which not true please help me with airtel internet service.